Motoquipe Reviews

Motoquipe.com.au offers a price match guarantee for identical brand new items, which must include all delivery costs to be eligible. The item must also be in stock with the competitor and ready for immediate delivery, with the price in AUD including GST. However, there are exclusions such as clearance lines, refurbished, ex-demonstration or display products, and offers not available to the general public. For products with pricing set significantly lower than the recommended retail price or market value, customers are encouraged to contact Motoquipe's customer service to claim the price match. Additionally, Motoquipe provides free shipping on orders over $99, and they have a 60-day return policy, ensuring customer satisfaction with their purchases.

Motoquipe.com.au offers various payment methods to cater to different customer preferences. Customers can choose to pay for their purchases using Afterpay, which allows them to split the payment into four equal instalments, due every two weeks, without any extra cost if payments are made on time. Additionally, the website accepts cryptocurrency as a form of payment, reflecting their adoption of blockchain technology. Traditional payment options are also available, including Alipay, Mastercard, PayPal, and Visa. These methods provide consumers with the option to get their money back if a product is not delivered or if a dispute arises. For those who prefer to place orders over the phone, Motoquipe accommodates this with the option to accept payments and orders via a call to their office.

Motoquipe.com.au has a 60-day return policy for goods that must be unused, with original packaging and tags, in new saleable condition. Customers can create a return request through the returns portal. Upon arrival, goods will be inspected, and a full refund or store credit will be issued after approval. Return freight is payable by the customer. For custom made items like seat covers and floor mats, a return may be eligible with a restocking fee. If a product has a minor problem, a free repair is offered, but a refund is available if the product is not of merchantable quality, unsafe, significantly different from the description, or does not fit or perform as recommended. Products come with a minimum 12-month manufacturer’s warranty against faulty materials and workmanship. Warranty does not cover misuse, abuse, physical damage, or normal wear and tear. Domestic return freight will be reimbursed if the faulty goods pass warranty inspection. For shipping, costs paid by the customer are non-refundable, and regular orders do not have insurance unless opted for at checkout. If an item is received that wasn't ordered or was not fit for purpose, customer service should be contacted, and free return freight may be applicable. Unauthorized usage of the free returns portal will be charged to the customer.

Motoquipe.com.au is considered a reliable website. The site has received a high score from an algorithm designed to assess website reliability. This rating is based on various factors such as the country of hosting, the use of an SSL certificate, and reviews found on other websites. Customer feedback on third-party review platforms indicates a predominantly positive experience, with a majority of customers rating the service as excellent. The reviews highlight quick delivery, good communication, and product satisfaction. However, like any retailer, there are occasional negative reviews, mostly related to product quality or fit. Overall, the positive ratings suggest that Motoquipe.com.au has a good reputation among its customers.